Contact Our Team
If you need a hand with questions, account-related issues, technical concerns or general feedback, our support team is here to help. Contact us for help with deposits, withdrawals, verification or site access; we’ll respond promptly and guide you through any issue. Use the convenient communication channels below to reach the appropriate team, and we’ll aim to resolve enquiries quickly and clearly. If you prefer, use live chat, phone or email and include your account ID for faster handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] - email & live chat (24/7 English) |
| General enquiries | [email protected] - corporate queries (24-48 hours) |
| Affiliate enquiries | [email protected] - partnership team (response within 5 working days) |
| Phone | +44 20 7946 5821 - calls charged at local rate |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Support via Email
Email is our preferred contact method for detailed requests, account issues, or matters requiring documents. Please send your message to [email protected] with a clear subject line, your account ID and up-to-date contact details. Providing concise information and attachments up front helps us avoid delays and respond more quickly to verification or resolution requests.
Submit Your Inquiry
Name Email Message Send messageResponse Time
Support response times: Our support team aims to reply to most enquiries within one business day. Simple questions are usually resolved in the first response; more complex issues, such as account checks or payment investigations, can take longer and may require additional documents. We will keep you updated throughout the process and escalate urgent matters where appropriate.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them with us. Every message is reviewed and used to make practical improvements to promotions, navigation and customer support. Your input helps us spot issues, prioritise fixes and improve the experience for all players, so please tell us what you think.